Immedicare Status

Immedicare hub connectivity

Monitoring - This root cause of the issue has now been resolved and we have confirmed that people are now able to place calls again we will monitor this issue but the service should now be back in a full working order.
Mar 16, 2026 - 15:41 GMT

Identified - The hub is currently experiencing an issue and is unable to answer any calls we are working to resolve this issue and we will update once this is corrected, we apologise for the inconvenience. If the issue requires urgent advice please dial 111 or 999 if this is non urgent please call back later.

Kind Regards

Immedicare support Team
Mar 16, 2026 - 13:57 GMT

About This Site

Welcome to the Immedicare platform status page. The below information will provide you with live updates of the platform and it's status.

Immedicare Hub Operational

Technical Support Desk Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 16, 2026

Planned Maintenance 16/03/2026

Completed - The scheduled maintenance has been completed.
Mar 16, 09:30 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 08:30 GMT

Scheduled - Dear care home staff and management,

On Thursday 16th March between 08:30 – 09:00 Immedicare will be carrying out planned maintenance of the platform. During this time the there may be some interruption to the service but we will keep this to a minimum.

We apologise for any inconvenience this may cause. Should you require urgent clinical assessment during this time please contact 111 or 999 for life threatening or serious incidents.

Best regards,

Immedicare Customer Support Team
Mar 16, 08:17 GMT

Mar 15, 2026

No incidents reported.

Mar 14, 2026

No incidents reported.

Mar 13, 2026

No incidents reported.

Mar 12, 2026

Routine Maintenance

Completed - The scheduled maintenance has been completed.
Mar 12, 09:00 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 08:00 GMT

Scheduled - Dear care home staff and management,

On Thursday 12th March between 08:00 – 09:00 Immedicare will be carrying out planned maintenance of the platform. During this time the there may be some interruption to the service but we will keep this to a minimum.

We apologise for any inconvenience this may cause. Should you require urgent clinical assessment during this time please contact 111 or 999 for life threatening or serious incidents.

Best regards,

Immedicare Customer Support Team
Mar 5, 12:13 GMT

Mar 11, 2026

No incidents reported.

Mar 10, 2026

No incidents reported.

Mar 9, 2026

No incidents reported.

Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.

Mar 6, 2026

No incidents reported.

Mar 5, 2026

No incidents reported.

Mar 4, 2026

No incidents reported.

Mar 3, 2026

No incidents reported.

Mar 2, 2026

No incidents reported.